Delivery terms

SHIPPING DESTINATIONS

Dyson online store currently ships to Hong Kong only.

FREE SHIPPING & SHIPPING FEE

Dyson online store offers free shipping on all orders except the below outlying Islands and non-urban areas*.

MAJOR AREAS IN HONG KONG (EXCEPT BELOW) FREE
CHEK LAP KOK HK$200
CHEUNG CHAU
DISCOVERY BAY
HEI LING CHAU
LAMMA ISLAND
LANTAU ISLAND
MA WAN
PENG CHAU
TAI O
TUNG CHUNG

*In case where an item to be delivered cannot fit in a lift or be transported by the lift, or no lift is available for goods delivery, which will require the delivery staff to walk up the stairs, there will be additional delivery charge of HK$50 per floor

ORDER TRACKING

Your order would be delivered by Jebsen Logistics or S.F. Express.

For Jebsen Logistics order after delivery appointment scheduled, please contact Jebsen Logistics hotline at +852 2923 8628 for tracking your order delivery status. For order before delivery appointment scheduled, please contact our customer hotline at +852 2926 2300.

Remarks: If orders are returned to us for reasons such as incorrect addresses, PO Boxes, failed delivery attempts or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) (if any) will not be refunded.

SHIPPING TIME

  Order completed
before 11:00am
Order Completed
11:00am - 4:00pm
Order completed
after 4:00pm
AREA A
(please refer to below table)
Same day delivery
Monday to Friday except public holiday
Next working day
AREA B
(please refer to below table)
Within 2 working day
(Not including the day order placed)
Within 3 working day
(Not including the day order placed)
AREA C
(please refer to below table)
Delivery lead time subject to S.F. Express
AREA A
HONG KONG ISLAND
(EXCEPT AREA B)
KOWLOON
(EXCEPT AREA B)
SHATIN / TAI WAI
AREA B
NEW TERRITORIES
(EXCEPT SHATIN / TAI WAI)
ABERDEEN
AP LEI CHAU
CHUNG HOM KOK
DEEP WATER BAY
POK FU LAM
REPULSE BAY
SHEK O
SHEK TONG TSUI
STANLEY
TAI TAM
WONG CHUK HANG
CHA KWO LING
CHEK LAP KOK
DISCOVERY BAY
CLEAR WATER BAY
MA ON SHAN
MA WAN
TSEUNG KWAN O
TUNG CHUNG
AREA C
CHEUNG CHAU
HEI LING CHAU
LAMMA ISLAND
LANTAU ISLAND
(EXCEPT CHEK LAP KOK, DISCOVERY BAY, TUNG CHUNG)
PENG CHAU
TAI O

Few more delivery days will be needed in the following situations:

- Purchased item(s) contains Accessories & Tools only

- Any out-of-stock items

- Delivery details incomplete

- Request from customer about the change of order or delivery details

- During festive seasons or promotion period of our store

 

Remarks

“Working day” shall mean a day which is not a Saturday or Sunday or a bank or public holiday in Hong Kong.